Return Policy
At ArtCanSing, customer satisfaction is our top priority. We strive to provide high-quality digital products that meet and exceed your expectations. Please read our Return Policy carefully to understand the process and conditions for requesting a return or refund.
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Digital Products Due to the nature of digital products (digital art, digital books, and digital planning materials), we generally do not offer refunds or exchanges once the product has been delivered. However, if you encounter any issues with your purchased product, such as a technical problem or a damaged file, please contact us at infoArtCanSing@gmail.com within 14 days of your purchase. We will work with you to resolve the issue and ensure your satisfaction.
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Custom Canvas Prints For custom canvas prints, we will accept returns or exchanges if the product is damaged or has a manufacturing defect. To request a return or exchange, please contact us at infoArtCanSing@gmail.com within 14 days of receiving your order. Provide a detailed description of the issue, along with photos of the damage or defect, and your order number.
Upon review and approval of your request, we will provide instructions on how to return the product. The item must be shipped back to us in its original condition and packaging within 14 days of receiving the return instructions. Once we receive and inspect the returned item, we will process your refund or exchange.
Please note that shipping costs for returning custom canvas prints are the responsibility of the customer, and original shipping fees are non-refundable.
- Changes or Cancellations If you need to make changes to or cancel your order, please contact us at infoArtCanSing@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed or shipped.
By purchasing from ArtCanSing, you acknowledge and agree to this Return Policy. If you have any questions or concerns, please contact us at infoArtCanSing@gmail.com.